All your entertainment team's communication, in one shared inbox

The problem holding back commercial teams in the events industry

Entertainment, animation, catering, lighting, sound, and events companies receive enquiries across multiple channels every day. One rep manages WhatsApp from their personal phone, another replies to emails from their own account, and a third handles Instagram messages. Without a central system, chaos is inevitable:

• Two reps reply to the same client without knowing it.
• A client has been waiting days for a reply because nobody saw the message.
• The same client reaches out via WhatsApp and email about the same quote, and you have to track down each conversation separately across different channels, with no way to see the full thread in one place.
• There is no way to know what each rep agreed with each client.
• When someone new joins, the history is lost because it was on the previous rep's phone.

Chatconverse solves all of this in a single platform.

A shared inbox for your entire sales team

Every message from every channel lands in the same place. WhatsApp Business, email, Instagram Direct and Facebook Messenger in real time, visible to all reps. Anyone can see what has been replied to, who handled it and when.

Transfer conversations between reps

Is Jorge's client asking about something Marta handles? With one click, the conversation moves to the right person with the full history visible. No forwarding, no copies, no loss of context from previous exchanges.

Tag clients and find them in seconds

Organise your contacts the way your business needs. Tag them by the type of event they are looking for (weddings, birthdays, corporate events), by the service they are considering (animation, catering, sound, lighting), by city or region, or by the stage they are at (quote sent, awaiting confirmation, returning client). Filter instantly and reach out only to those who matter right now.

Built-in CRM: everything you know about each client, next to the chat

Every contact has its own profile: name, company, source channel, full conversation history, notes, tags and dates. You do not need an external CRM. Your client data is where you need it, in the same place where you write to them.

Let AI respond when your team cannot

Feed the AI agent with all the information your team typically shares with clients: approximate pricing, types of services, coverage areas, response times, frequently asked questions. The agent responds autonomously, in your company's tone, just like another member of your team. When a query requires human intervention, it escalates to the right rep.

Schedule messages for exactly the right moment

Want to follow up with a client who requested a quote last week? Notify contacts in a specific area about new availability? Write the message now and schedule it for maximum impact.

Internal notes: coordinate the team without the client seeing

Within each conversation, the team can leave private notes visible only to reps. "This client is waiting for a quote confirmation for 20 people", "prefers a call over WhatsApp", "event coordinator at XYZ company". Context that is never lost.

Automatic summaries of long conversations

An 80-message thread with a client? With one click, the AI generates a summary of the key points. Any team member gets up to speed without reading the entire thread.

Mark messages as favourites

Within each conversation you can mark any message as a favourite, whether from a client, a professional or a supplier. The price the client confirmed, the exact event details, the technical requirements for the venue, a verbal agreement captured in the chat… All favourites are saved in the contact profile and are findable in seconds, even if the conversation is weeks old.

Chatconverse in action: events industry sales team

What types of events companies is Chatconverse designed for?

• Catering companies managing quotes, menus and event confirmations.
• Children's entertainment companies serving families and party organisers.
• Hen and stag party companies with multiple packages and simultaneous enquiries.
• Entertainment and show companies managing bookings and artist availability.
• Lighting and sound companies coordinating installations, quotes and returning clients.
• Event agencies and organisers with clients at different stages of the project.
• Promoters and production companies managing tours, performances and relationships with bookers.